About us

Byzance, the agency fully dedicated to customer experience

Today, consumer behaviours and expectations are constantly changing.

This is the context in which we are working to reinvent the way we think, by exploring how best to use digital technology, customization and data to transform and improve the customer’s experience.

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Phygital experts thanks to advanced technologies

By connecting the physical place with the interactivity of digital technology and by offering services which are both useful and instructional, we add a new dimension and a new value to the customer journey.

Unique customer journeys & consistent messages

We develop the entire customer journey, ensuring that the messages are consistent and whole, through three steps.

1

DRIVE TO STORE

2

EXPERIENCE

3

SHARE

Support

Development of the point-of-sale strategy &

Consumer insight

Design of the customer journey, storytelling writing, artistic management and scenography

Research and development, prototyping, plans and manufacturing, supplier sourcing, content production

Guidance for roll-out (certificates, writing of sales documents, training, etc.), after-sales service.

They are trusting us