It's all about experiences

We imagine customer experiences where product, service, and storytelling blend into a single experience that bridges physical and digital for a memorable journey.

Experiences are moments that create a unique kind of relationship between customer and brands.
They are made of impressions, conversations, discoveries, and surprises.

We deliver impactful, scalable, tech-powered ideas that create meaningful value.

Byzance is a customer experience agency based in Paris and Dubai.

Innovation is our DNA

Innovation as a service for your brand.

We work with you to transform your customer journey experience and services across all channels (offline & online) with smart innovation ideas.

To become real support in your innovation projects, we have created KAPP! A dedicated technical team in our factory in France for consulting, research, and prototyping.

Over the years, we have been able to launch our own solutions such as Smart Sensors or Connected Fragrances Diffusers.

A team of complementary business partners

We are engineers, creatives and marketing consultants. We are passionate and pragmatic.
The combination between technology, creativity and marketing allows us to create, design and produce singular and interactive customer experiences.

Discover our projects

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